VisiTrans Privacy Policy

1. Introduction

VisiTrans is an AI-powered translation application offering text, image OCR, voice, two-person conversation, document, audio, and video translation features. Some features may be available without signing in. Account features, cloud entitlement synchronization, credits, membership, and purchases require Google Sign-In and an internet connection.

Please read this Policy before using VisiTrans. If you do not agree, do not submit personal information or use features that require the relevant processing. You can manage device permissions through Android settings, although denying a permission may prevent the related feature from working.

2. Information We Collect or Process

2.1 Account and Personal Information

When you choose Google Sign-In, we may receive and process:

• Your email address;
• A Google account identifier or VisiTrans user ID associated with authentication;
• Your display name;
• A profile image URL, if provided by Google and used by the app;
• Authentication tokens, session tokens, and verification status.

VisiTrans does not receive or store your Google account password.

2.2 Device and Technical Information

To operate, secure, troubleshoot, and improve the Service, we or our providers may process:

• Device type and model, operating system, and version;
• App version, package name, language, and time zone;
• Network status, IP address, request time, and basic server logs;
• App-instance, device, or other identifiers used for security, sessions, and fraud prevention;
• Crash, error, response-time, and diagnostic information.

We do not use this information for cross-app advertising tracking.

2.3 Purchase and Entitlement Information

When you purchase credits or membership through Google Play, we may process:

• Product ID, plan, displayed price, and currency;
• Google Play order ID, purchase token, purchase state, and time;
• Subscription, renewal, or cancellation status;
• Credit balance, entitlement status, consumption amount, and fulfillment records.

Google Play processes full payment-card numbers, bank account details, and primary payment credentials. We do not collect those details directly.

2.4 Translation Content

Depending on the feature you intentionally use, we may process:

• Text you type or paste, source and target languages, and translated text;
• Photos you capture or select and text recognized from those photos;
• Speech captured through the microphone, conversation audio, or audio files you select;
• Videos, documents, and files you choose to upload;
• File name, type, size, task status, and translation output.

This content may contain personal information about you or another person. Submit only content you are authorized to process and avoid unnecessary sensitive information. Use particular care with legal, medical, financial, identity, trade-secret, or other highly sensitive material.

2.5 Usage Data and App Activity

We may process the translation mode used, button actions, request status, language pair, credit consumption, feature frequency, errors, and performance information to deliver the Service, maintain entitlements, identify abuse, and improve the product. We do not use translation content for targeted advertising.

2.6 Data Stored on Your Device

Translation history and certain results are primarily stored on your device until you delete a record, clear app data, or uninstall the app. Account and session information is stored using Android security mechanisms. Signing out alone may not remove every item stored locally.

2.7 Permissions

• Camera: used only when you open camera translation to capture an image;
• Microphone: used only when you use voice, conversation, or related recording features;
• Photos, media, or files: accessed only when you choose content to upload, translate, save, or export;
• Network: used for authentication, translation, uploads, entitlement synchronization, and Google Play purchase verification.

You can revoke permissions in Android settings. Revocation does not affect processing lawfully completed before revocation.

3. Purposes and Legal Bases

Depending on your location and the context, we process information to perform our contract with you, with your consent, for our legitimate interests, or to meet legal obligations. Purposes include:

• Providing text, image, voice, document, audio, and video translation;
• Creating, authenticating, and maintaining accounts and sessions;
• Synchronizing credits, membership, orders, and consumption records;
• Processing and verifying Google Play purchases and delivering entitlements;
• Storing history and results that you choose to keep on your device;
• Protecting accounts, transactions, interfaces, and the Service from fraud, abuse, and unauthorized access;
• Monitoring reliability, troubleshooting problems, and improving speed and user experience;
• Responding to support, privacy, refund, and account-deletion requests;
• Complying with tax, accounting, consumer-protection, law-enforcement, and other legal obligations.

Where consent is required, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

4. Third-Party Services and Disclosures

We do not sell personal information or rent it to data brokers. We disclose information only as needed to provide the Service, follow your instructions, comply with law, or protect legitimate rights.

4.1 Google Sign-In

Google provides authentication. When you choose to sign in, Google processes the request under its own terms and privacy policy and returns the account information and tokens needed to authenticate you.

4.2 Google Play Billing

Google Play processes in-app purchases, subscriptions, payment methods, taxes, and certain refund flows. We exchange product, purchase-token, order-status, and entitlement information needed to verify and fulfill a purchase. We do not receive full payment-card details.

4.3 Cloud Translation, Recognition, Storage, and Infrastructure Providers

To return a result, we may send text, images, audio, video, or documents that you intentionally submit to contracted cloud translation, OCR, speech-recognition, file-processing, storage, or network infrastructure providers. These providers may process information only as needed to provide services to us, protect security, or comply with law.

4.4 Firebase

As of the Last Updated date, the current VisiTrans Android release does not integrate the Firebase SDK. If a future release enables Firebase Analytics, Crashlytics, Messaging, or another Firebase service, we will update this Policy and our Google Play Data Safety disclosure before launch and obtain consent where required.

4.5 Legal, Safety, and Business Events

We may disclose necessary information when required by law, court order, or a competent authority, or when reasonably necessary to protect the rights, safety, or property of users, the public, VisiTrans, or others. In a merger, reorganization, financing, or business transfer, information may be transferred subject to confidentiality and applicable law, with notice where required.

5. Payment Information

All Android digital-product and subscription transactions are processed through Google Play Billing. Google collects payment methods and executes the payment. VisiTrans receives only the order and transaction status information needed to verify the purchase, deliver credits or membership, maintain records, and provide support.

Subscriptions renew automatically at the price and interval shown on the Google Play purchase screen unless canceled through Google Play before renewal. Uninstalling the app does not cancel a subscription. Refund eligibility is governed by Google Play policies, our refund terms, and applicable law.

6. Data Retention

We retain information only for as long as needed for the purposes described in this Policy, security, and legal obligations. Our general standards are:

• Account information, user IDs, credits, and membership entitlements: for the life of the account, then handled under Section 9 after a valid deletion request;
• Authentication sessions: for the session term or until sign-out, revocation, or account deletion;
• Server-side processing copies of text and live voice: in principle only for request completion and necessary security troubleshooting, normally no longer than 30 days;
• Uploaded images, audio, videos, documents, and associated task files: normally deleted or de-identified from active systems within 30 days after task completion or failure, unless the app clearly states otherwise or retention is needed for a dispute or security incident;
• On-device translation history: until you delete it, clear app data, or uninstall the app;
• Service, security, and error logs: generally up to 180 days;
• Order, tax, accounting, refund, and fraud-prevention records: for the period required or permitted by applicable law, which may be up to seven years in some jurisdictions;
• Deleted data in backups: may remain in isolated, non-production backup rotation for up to 90 days before being overwritten or deleted.

If a specific production feature displays a different retention period before submission, that notice and applicable law will govern. We may retain irreversibly anonymized statistics that can no longer be linked to you.

7. Data Security

We use technical and organizational safeguards proportionate to the risk, including:

• HTTPS/TLS for authentication, purchase verification, uploads, and translation requests in transit;
• Android secure storage mechanisms for account and session information on the device;
• Access controls, least-privilege practices, logging, and key management for production systems;
• Limiting employee and provider access to legitimate business needs;
• Security monitoring, incident response, and legally required notifications.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or obtain a copy of personal information we hold;
• Correct inaccurate or incomplete information;
• Delete personal information and your account;
• Restrict or object to certain processing;
• Withdraw consent;
• Receive data in a portable format;
• Complain to a local data-protection authority;
• Exercise applicable privacy rights without discrimination.

Submit a request through in-app account settings or email public@weerocks.com. We may verify your identity to protect the account. We generally respond within 30 days; where law allows an extension, we will explain it.

You can manage permissions in device settings, subscriptions through Google Play, and local translation records in the app's history screen. Deleting local history does not delete your account. Deleting your account does not automatically cancel an active Google Play subscription.

9. Account Deletion

You may start deletion through:

1. In the app: VisiTrans > Account/Profile > Settings > Delete Account;
2. Online: https://visitrans.app/delete-account; or
3. Email: write from the email associated with the account to public@weerocks.com with the subject “Delete My VisiTrans Account.”

After receiving and verifying the request, we will delete or irreversibly anonymize account details, user IDs, sessions, cloud entitlement links, and attributable translation-task data within 30 days, and instruct relevant processors to do the same. On-device history must be removed by you in the app, by clearing app data, or by uninstalling the app.

We may retain necessary order and transaction records for tax, accounting, refunds, fraud prevention, security, or legal compliance for the legally required period, separated from ordinary product use. Backup copies may take up to 90 days to rotate out.

10. Children's Privacy

VisiTrans is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A higher minimum digital-consent age may apply in some locations. Users below the applicable age should use the Service only with consent and supervision from a parent or legal guardian.

If you believe a child provided personal information without appropriate consent, contact public@weerocks.com. After verification, we will take reasonable steps to delete the information and restrict the account. If VisiTrans later targets children, we will complete applicable Google Play Families and child-privacy compliance before release.

11. International Users and Data Transfers

VisiTrans is available in multiple countries. Information may be processed outside your country of residence, where data-protection laws may differ. We use appropriate safeguards, such as data-processing agreements, the European Commission's Standard Contractual Clauses, or other lawful transfer mechanisms, along with appropriate security controls.

Users in the European Economic Area, United Kingdom, or Switzerland may contact us for information about applicable transfer safeguards. Cross-border processing involving users in mainland China, South Korea, Japan, and other regions will depend on actual service deployment and applicable local law.

12. U.S. State Privacy Notice

Where applicable U.S. state law grants rights to access, correct, delete, port, or opt out of the sale or sharing of personal information, you may submit a request under Section 8. VisiTrans does not sell personal information and does not share it for cross-context behavioral advertising. We will not unlawfully discriminate against you for exercising an applicable right.

13. Changes to This Policy

We may update this Policy as features, laws, or processing practices change. We will provide notice of material changes in the app, on the website, or by another reasonable method, and update the date above. Where required, we will obtain consent before new processing begins.

14. Contact Us