VisiTrans Terms of Service

1. The Service

VisiTrans is an AI-powered translation tool that may provide text translation, camera OCR translation, voice translation, two-person conversation, document translation, audio translation, video subtitle translation, translation history, credits, and membership. Features, languages, models, limits, response times, and regional availability may vary by version, device, system permission, network, service capacity, or third-party availability.

Some basic features may be available free of charge. Other features require sign-in, credits, a one-time purchase, or a Premium subscription. In-app purchases are completed through Google Play Billing.

We may update the Service for maintenance, security, compliance, performance, or product improvement. If a change materially reduces the core benefits of a paid user's current billing period, we will provide reasonable notice or a remedy where required by law.

2. Eligibility

You must be old enough to enter into these Terms under the law where you live. If you are not, a parent or legal guardian must review and accept these Terms and supervise your use. VisiTrans is not directed to children under 13.

You represent that you are legally permitted to accept these Terms and are not prohibited from using the Service by applicable sanctions, export controls, or other law.

3. User Accounts

3.1 Sign-In and Account Creation

VisiTrans uses Google Sign-In. You authorize Google to provide the account information needed to authenticate you. VisiTrans does not receive your Google password. You must keep your Google account information accurate and comply with Google's applicable terms.

3.2 Account Security

You are responsible for protecting your device, Google account, and verification information and for activity under your account. Do not share passwords, verification codes, purchase-verification details, or session credentials. If you suspect unauthorized use, secure your Google account and notify public@weerocks.com promptly.

3.3 Account Restrictions

You may not use bulk accounts, automated registration, impersonation, or other circumvention to obtain free benefits, discounts, or service capacity. We may verify, limit, suspend, or terminate accounts associated with fraud, abuse, or abnormal activity.

3.4 Account Deletion

You may request deletion in the app, at https://visitrans.app/delete-account, or by emailing public@weerocks.com. Deletion is irreversible. Save needed content and cancel any subscription through Google Play first. Deleting a VisiTrans account does not automatically cancel a subscription or delete your Google account.

4. Free Service and Credits

4.1 Free Access

We may provide free credits, trial capacity, or promotional benefits to new or eligible users. Except where law requires otherwise, these benefits have no cash value, are non-transferable, may not be sold or redeemed for cash, and may be limited by eligibility, region, device, account, or campaign period.

4.2 Purchased Credits

Credit packs are one-time in-app products and do not renew automatically. Credits may be used for eligible translation tasks identified on the purchase screen. Different features, models, content lengths, or processing volumes may consume different credit amounts. Current rules are displayed in the app.

4.3 Expiration and Adjustments

Any credit expiration will be disclosed before purchase or in the applicable offer terms. Except as required by law or needed for a refund, chargeback, fraud correction, or obvious technical error, we will not arbitrarily remove validly delivered paid credits. If a purchase is refunded, reversed, or invalidated, associated credits or benefits may be removed, including an adjustment for credits already used.

5. Premium Subscriptions

5.1 Subscription Benefits

Premium provides the recurring benefits listed on the purchase screen, which may include advanced models, longer content processing, higher usage capacity, priority processing, or other premium functionality. The definitive benefits are those shown in the app and on Google Play when you confirm the purchase.

5.2 Price and Billing Period

Google Play displays the price, currency, taxes, billing period, trial eligibility, and offers before confirmation. Prices may vary by country, account, date, or promotion. One-time credit packs are not included in a subscription unless the offer expressly says so.

5.3 Automatic Renewal

Subscriptions automatically renew and are charged through Google Play at the beginning of each billing period until canceled. You authorize Google Play to charge your selected payment method at the price and interval shown at purchase. Price changes will be communicated as required by Google Play and applicable law.

5.4 Cancellation

Manage or cancel a subscription in the Google Play Store under Payments & subscriptions > Subscriptions, or at Google Play Subscriptions. Cancel before the next renewal date. Uninstalling VisiTrans, signing out, or deleting your VisiTrans account does not automatically cancel a Google Play subscription.

After cancellation, unless Google Play, the offer, or applicable law states otherwise, you generally retain Premium access until the end of the paid period and will not be charged for another renewal.

5.5 Trials and Promotions

If a free trial is offered, its eligibility, duration, and post-trial price will be shown before purchase. Unless canceled before the trial ends, the subscription may convert automatically to a paid subscription. Trial eligibility may be limited per account, user, payment profile, or device.

6. Payments and Refunds

6.1 Google Play Processing

Payments for Android digital products are processed by Google Play and are subject to Google Play's terms, payment policies, and refund policies. VisiTrans does not directly collect full payment-card information.

6.2 Refunds

Refund eligibility depends on purchase timing, product type, usage, Google Play policy, and applicable law. In general:

• You may request a refund through Google Play's refund process;
• Google Play may decide requests submitted within its specified post-purchase period;
• After the Google Play self-service period, you may contact public@weerocks.com, and we will consider the circumstances, platform capabilities, benefits used, and applicable law;
• Canceling a subscription does not ordinarily refund the current billing period;
• Nothing in these Terms limits mandatory refund, withdrawal, or consumer rights.

For duplicate charges, non-delivery, or a completed purchase not recognized by the app, send the Google Play order number (usually beginning with “GPA.”) and a description of the problem. Do not send full payment-card information.

6.3 Effect of a Refund

If a purchase is refunded, reversed, charged back, or canceled, we may remove the corresponding credits, Premium access, or other digital benefits. If credits have been used, the account balance may be adjusted. Accounts that abuse refund mechanisms may be restricted.

7. AI Translation Disclaimer

VisiTrans uses automated recognition and AI models to generate translations. Results may contain omissions, mistranslations, ambiguity, formatting changes, tone differences, recognition errors, or outdated information. Quality depends on the source, context, accent, background noise, image clarity, language pair, file format, model, and network conditions.

Do not rely on VisiTrans to contact emergency services. In an emergency, use the official local emergency number or a qualified interpreter.

8. User Content and Responsibilities

8.1 Your Rights in Content

You retain any rights you lawfully hold in content you submit. You grant us a non-exclusive, worldwide, royalty-free license limited to operating the Service, allowing us and contracted providers to host, copy, transmit, transform, recognize, and process content to provide, secure, and troubleshoot the service you request. This license ends after service completion and the applicable retention period, except for legally retained or irreversibly anonymized information.

8.2 Your Representations

You represent that you have all rights, permissions, and consents needed to submit, record, photograph, upload, and process the content, including content involving another person's personal information, voice, image, files, or intellectual property.

8.3 Prohibited Conduct

You may not:

• Use the Service for unlawful, fraudulent, infringing, harassing, hateful, exploitative, or harmful conduct;
• Upload malware, illegal content, or unauthorized private or confidential information;
• Circumvent payment, capacity, regional, security, or access controls;
• Use bots, scripts, scrapers, or unauthorized APIs to make bulk requests;
• Reverse engineer, decompile, defeat, or probe the Service, except where applicable law expressly permits it;
• Interfere with servers, networks, billing, authentication, or other users;
• Impersonate another person, falsify origin, or represent AI output as a certified human translation;
• Resell, rent, or commercially exploit the Service or an account without authorization.

9. Intellectual Property

The VisiTrans app, website, brand, logos, interface, software, model orchestration, documentation, and Service content—excluding your User Content—are owned by Weerocks LLC or its licensors and protected by intellectual property law.

While you comply with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the app for personal or internal business purposes. No ownership rights transfer except as expressly required by law.

If you believe material in the Service infringes your rights, email public@weerocks.com with proof of rights, the location of the disputed material, contact details, and a good-faith statement. We will respond under applicable law.

10. Third-Party Services

The Service relies on Google Sign-In, Google Play Billing, cloud infrastructure, and translation or recognition providers. Third-party services are governed by their own terms and privacy policies. We do not control third-party account, payment, outage, or policy decisions, but will reasonably assist with issues connected to VisiTrans.

11. Service Limits, Changes, and Availability

The Service may be interrupted by maintenance, networks, device compatibility, regional restrictions, capacity, force majeure, or third-party failure. We may establish reasonable limits on file size, duration, text length, concurrency, request rate, credits, and fair use, with material limits disclosed in the app.

We do not promise to offer any free feature, model, or third-party capability permanently. For purchased subscriptions, we will honor benefits disclosed at purchase, applicable law, and reasonable notice requirements.

12. Suspension and Termination

You may stop using the Service or request account deletion at any time. We may limit, suspend, or terminate access when:

• You materially or repeatedly violate these Terms, law, or Google Play rules;
• Fraud, chargeback abuse, a security risk, or unauthorized access is suspected;
• Required by law, a competent authority, or a third-party platform;
• Continued service is technically, legally, or commercially impracticable.

We may act immediately in urgent security or unlawful situations. Otherwise, we will provide notice and an appeal channel where reasonably practical. Provisions that by their nature should survive termination remain effective, including payment, intellectual property, disclaimers, liability limits, and disputes.

13. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the maximum extent permitted by law, Weerocks LLC will not be liable for indirect, incidental, special, punitive, or consequential damages, or loss of profits, revenue, data, goodwill, or business opportunity. Our aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid to Weerocks LLC in the 12 months before the event giving rise to the claim or US$50.

These limits do not apply to willful misconduct, gross negligence, fraud, personal injury, mandatory consumer rights, or liability that cannot lawfully be limited. Some jurisdictions do not permit certain exclusions or limits, so they may not apply to you.

14. Indemnity

To the extent permitted by law, if a third party makes a claim against Weerocks LLC because of your User Content, unlawful use, infringement of third-party rights, or breach of these Terms, you agree to cover reasonable resulting losses, liabilities, and costs. This section does not require a consumer to cover losses not caused by that consumer's conduct.

15. Governing Law and Disputes

These Terms are governed by the laws applicable at Weerocks LLC's principal place of business, without limiting non-waivable consumer protections in your country of residence. Before filing a formal claim, contact public@weerocks.com so we can try to resolve the issue within 30 days.

If informal resolution fails, a dispute may be submitted to a court with lawful jurisdiction or an applicable consumer dispute-resolution body. Consumers in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer venue rules may bring claims in the local courts permitted by law.

16. Changes to These Terms

We may update these Terms as the Service, law, or business model changes. We will provide notice of material changes through the app, website, or another reasonable method and identify the effective date. Continued use after the new Terms take effect means acceptance, except where law requires express consent.

17. General Terms

If any provision is unenforceable, the remaining provisions stay effective. A delay in enforcing a right is not a waiver. You may not assign these Terms without our written consent. We may assign them in a lawful merger, reorganization, or business transfer, with notice where required. These Terms, the Privacy Policy, and specific terms shown at purchase form the entire agreement about the Service.

18. Contact